Shipping, returns, cancellation
SHIPMENTS, RETURN POLICY AND WITHDRAWAL
1. Shipping and delivery
Purchases made on www.rfelectric.shop are delivered by national couriers to the delivery address indicated when ordering. The customer is also given the option to collect the ordered material directly from the Energy DueGi warehouse in Via Europa 6E, 26017, Trescore Cremasco (Vicenza)), without transport costs. During the ordering process, it is possible to indicate a contact person and a place of delivery other than the data provided for the order header and billing. For each order placed, RF ELECTRIC SRL issues a suitable accompanying document for the material sent (DDT - Transport Document), while the invoice will be sent to the email address previously communicated by the customer. For the issue of these documents, the information provided by the Customer at the time of the order is authentic. After the invoice has been issued, it will not be possible to make changes to it.
Shipping costs are calculated based on the volume of the goods and the place of destination. The estimate is without obligation and does not involve the conclusion of the order, unless after the insertion of all the requested data and the related request for order confirmation. The customer can communicate any detail he deems necessary for the courier to reach the place of delivery, indicating it in the order notes or through an e-mail to info [@] rfelectric. [shop] before shipping the goods from our warehouses.
Standard delivery is made on the street level. National and international couriers make deliveries from Monday to Friday, in normal working hours regulated and indicated by the same and cannot be syndicated by RF ELECTRIC SRL.
No liability can be charged to RF ELECTRIC SRL due to delays in delivery attributable to the appointed transporter. The products are packed with resistant materials suitable for optimal protection during transport. In the event of receipt of goods that present evident tampering and / or broken packaging, the customer must accept the goods with "CONTROL RESERVE", describing personally and in detail the damage on all copies of the courier's delivery receipts. Having ascertained the presence of damage caused by transport, the customer is required to report it to RF ELECTRIC SRL within 5 (five) days of receipt of the goods by e-mail, complete with photographic documentation of the damaged packaging and goods. The Customer who for any reason has not followed the indications mentioned above in this contract cannot subsequently complain to RF ELECTRIC SRL for any shortages or damage caused by the carrier.
2. Delivery times
RF ELECTRIC SRL undertakes to respect the times indicated at the time of purchase. RF ELECTRIC SRL reports the average time for delivery of the goods to destination. However, they must not be considered by the Customer as binding towards the conclusion of the contract stipulated with RF ELECTRIC SRL. Delivery times can be checked at any time by the customer with the operators of RF ELECTRIC SRL by telephone or e-mail communication. Any advances or delays in the delivery times indicated in the product sheet or provided by e-mail or telephone not identifiable at the time of the order, but only during the preparation or production phases of the same, will be communicated promptly as soon as the same RF ELECTRIC SRL will become aware of it. In any case, they cannot be considered by the customer for claims for damages or indemnities as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things.
3. Right of withdrawal
In the presence of a customer-end consumer, the right of withdrawal can be exercised pursuant to articles 64 and following of Legislative Decree 206/05. To exercise this right, within 10 working days from the date of receipt of the goods, the Customer must send RF ELECTRIC SRL a communication by registered letter with return receipt sent in advance by e-mail to info [@] rfelectric. [shop] declaring that he wants to use of the right of withdrawal and indicating the order number, the invoice number, code and quantity of the items, if the withdrawal is partial (only in the case of purchase of multiple items) or total and the bank details to obtain the refund transfer (IBAN CODE of the invoice holder). The goods must be returned intact in the properly sealed original packaging, complete in all its parts (including packaging, internal protections, external protections, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.) to RF ELECTRIC SRL by courier appointed by the customer. The shipping costs for returning the goods are charged to the customer.
RF ELECTRIC SRL, after checking the integrity of the goods, will proceed within 30 days from the return to the re-credit of the value of the product / s, retaining only the amount of shipping costs, additional services and any cash on delivery costs incurred for the delivery of the goods. at the Customer and indicated in the accompanying invoice. The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product. The shipment for the return of the material, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer. In case of damage to the goods during the return transport, RF ELECTRIC SRL will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the customer for its return and at the same time will cancel the request for withdrawal and therefore its refund. RF ELECTRIC SRL does not respond in any way for damage or theft / loss of goods returned with shipments not insured by the customer. Upon arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and / or packaging is excessively damaged, RF ELECTRIC SRL will withhold from the refund due the costs incurred for the restoration of the same.
The right of withdrawal is lost for lack of the essential integrity of the property, in cases where RF ELECTRIC SRL ascertains:
- the non diligent use of the good that has compromised its integrity or the use of any consumables;
- the lack of the external packaging and / or the original internal packaging;
- the absence of integral elements of the product (accessories, screws, etc ...);
- damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of RF ELECTRIC SRL available to the customer for collection against him. The right of withdrawal is NOT exercisable in the case of purchases of customized products according to the indications requested by the Customer.